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Meet Our Staff- Erie Office

Mark Blackburn, AIC - President

Mark Blackburn
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Claims Organizations

Lake Erie Claims Association
PAMIC Claims Committee

Education

College: Gannon University, Erie PA, Bachelor of Science, Management/Marketing, 1980
Claims School: (AIC) Associate of Claims Designation, February, 1991
Matriculated Student in Chartered Property/Underwriter (CPCU),
Completed 7 of 10 courses, (INS) General Insurance Designation 1990
GAB Wet Marine School, 1989
Basic Adjuster’s School, 1981

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John Bifulco – Property Adjuster

Bifulco
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Claims Organizations

Lake Erie Claims Association

Education/Training

Tech Memorial High School, Erie, PA – Carpentry
Penn State Behrend, Erie, PA – Mechanical Engineering Technology
Erie Institute of Technology, Erie, PA – Electrical Technology

Experience

Estimating construction repairs
Owning/managing a construction company
General Contractor – Building/Remodeling
2009-Present
Blackburn Claim Services, Inc. DBA, Castle Claims Service, Property Adjuster
1989-Present
John M. Bifulco Building Contractor, Building and Remodeling


Mary Conti, AIC – Multi-line Adjuster

Mary Conti
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Claims Organizations

Lake Erie Claims Association, (member, past president)

Education

Indiana University of PA, Indiana, Bachelor of Arts
Claims Training:
Associate in Claims (AIC)

Claims Experience

Expertise in auto liability losses, fatalities, dog bites, premises liability slip and fall claims, homeowners Med Pay losses, stolen vehicle claims and homeowner theft claims. Extensive experience in:
  • Accurate and detailed scene investigations
  • Effective attainment of recorded and in-person liability statements
  • Successful negotiation of liability losses
  • Competent and fair bodily injury evaluation and settlement

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Steven M. Johnson - Multi-line Adjuster

Steve Johnson
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Claims Organizations

Lake Erie Claims Association,
Insurance Club of Erie

Education

All education listed is governed by the Institute of Inspection, Cleaning and Restoration Certification (IICRC). Also, attended several industry related courses, while acquiring necessary CEC. Carpet Cleaning Technician Carpet Repair Advanced Upholstery Technician Journeyman Cleaning Technician Fire/Smoke Restoration Spec. Journeyman Water Loss Spec. Ramsey Oriental Rug Cleaning Gray Wolf Farm Seminar

Claims Experience

2006-Present
Blackburn Claim Services, Inc. DBA Castle Claims Service-Erie Branch, Multi-Line Adjuster
2001-2006
Castle Claims Service, Inc., Property Adjuster
1978-2001
Bonded Services Corp., Erie PA, Property Estimator; working with Insurance companies, claims adjusters and insureds

Erie Office Staff

Erie Staff
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Seated

Chris Blackburn

Standing L to R

Sherri Blackburn - Operations/Personnel Manager
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Sue Cappelletty
Jessica Blackburn
Susan Ramsdell
ALERT Please direct all assignments via e-mail, fax or phone to our Pittsburgh office.
You may also submit it online by filling out the assignment form from the menu above.
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