At Castle Claims Service, we follow a proven, transparent process designed to deliver fair, accurate settlements quickly and professionally. We accept assignments 24/7 via email, fax, phone, or online request, then immediately get to work — with policyholder contact typically within 24 hours and inspections completed within 48 hours. From first notice to final report, our team follows carrier guidelines, maintains clear communication, and ensures every detail is thoroughly documented for a smooth, stress-free claims experience.
Assignments are received via email, fax, phone, or online submission. Upon receipt of the claim, an adjuster will be assigned and the carrier will be sent an acknowledgement.
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Next we contact the policyholder within 24 hours of receiving assignment to review important details of their claim.
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We try to schedule an inspection within 48 hours depending on availability of property owner, to photograph and scope the damage, and secure pertinent documentation.
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Report to carrier according to their specific guidelines with estimate, suggested reserve, payment instructions, or further direction for investigation.
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Monthly reporting to policyholders on a 30/45-day basis in accordance with the Unfair Claims Practices Act of Pennsylvania.
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When requested, we will secure an agreed price with the policyholder and/or contractor on property claims.
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We secure settlement forms such as releases, proof of loss, and subrogation receipts, when requested.
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Liability Claims - We conduct field inspections and secure statements from involved parties.
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In all cases, the claim process will be designed to meet each individual carrier's instructions.
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If you are interested in a tailored assignment service, please contact Mark Blackburn at mblackburn@castleclaims.com
